1. Information We Collect

To provide our emergency mobile fuel drain services, we need to collect certain personal details from you. This information includes:

• Identity Data: Your name.

• Contact Data: Your phone number, billing address, and email address.

• Location & Vehicle Data: Your vehicle’s exact breakdown location (or safe alternative location), vehicle make, model, registration number, and fuel tank specifics.

• Financial Data: Payment card details (processed securely via our third-party payment gateway—we do not store full card details on our servers).

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2. How We Use Your Information

We use the information we collect for the following lawful reasons:

• To Perform Our Contract With You: We use your location, vehicle details, and contact information to dispatch our specialist technicians and complete the AdBlue drainage service.

• To Process Payments: We use your financial details to process booking deposits or full upfront payments and handle any applicable refunds according to our Terms and Conditions.

• To Communicate With You: We use your phone number to send technician ETA updates or to contact you if we cannot find your vehicle.

• Legal Obligations: To comply with financial accounting laws and UK business tax regulations.

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3. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information. We only share your data with trusted third parties necessary to provide our service:

• Dispatched Technicians: Our mobile technicians are given your name, phone number, vehicle details, and location to fulfill the job.

• Payment Processors: Your payment details are safely transmitted directly to secure, PCI-DSS compliant third-party payment gateways.

• Legal Requirements: We may disclose your information if legally required to do so by UK law enforcement, regulatory authorities, or court order.

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4. Data Security

We employ industry-standard security measures (including SSL encryption on our website) to safeguard your data from unauthorized access, loss, or alteration. Access to your personal data is strictly limited to employees or contracted technicians who require it to perform the service.

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5. Data Retention

We will only keep your personal information for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements (typically up to 6 years for financial transaction records in the UK).

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6. Your Legal Rights (UK GDPR)

Under the UK GDPR, you have the following rights regarding your data:

• The right to access: You can request a copy of the personal data we hold about you.

• The right to rectification: You can request that we correct any inaccurate or incomplete information.

• The right to erasure ("right to be forgotten"): You can request that we delete your data, provided it is no longer required for legal or contractual purposes.

• The right to restrict or object to processing: You can object to how we process your data under certain conditions.

To exercise any of these rights, please contact us using the details below.

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7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted directly to this page.

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8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us via our website:

Website: https://www.adblue-in-diesel-tank-specialist.co.uk/